Dispute Resolution
At Bounce.support, we strive to provide the best service possible, but we understand that sometimes things might not go as planned. Here’s how we handle those situations:
Your Feedback Matters
If you’re unhappy with our services or have any complaints, please let us know by emailing Support@Bounce.support or the updated address you’ll find on our website.
How We Handle Complaints
We take your feedback seriously, and we’re committed to addressing your concerns. You can find detailed information about our complaint handling procedure at [insert link here].
Mediation and Arbitration
If we’re unable to resolve the dispute through our internal process, we hope to engage with you in good faith through mediation or arbitration. This cooperative approach often leads to faster, less stressful resolutions.
Alternative Dispute Resolution (ADR) Provider
As per the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015, we may propose an approved ADR Provider or consider one you suggest. If you have any concerns about this process, you can read the regulations at here.
By using Bounce.support, you agree to these terms, and we’re here to help you every step of the way should any issues arise.
